Refund & Cancellation Policy

This policy forms part of Cirah’s Terms & Conditions. It does not limit any mandatory rights you may have under applicable Saudi laws and regulations.

1. General Principle

We aim to keep refunds and cancellations clear, fair, and free from misleading practices. Refund eligibility depends on the service type, delivery status, whether you have used or benefited from the service, and applicable law.

2. Bank Transfer Payments and Pending Orders

If you choose bank transfer, your order remains pending until the transfer is received, matched to the correct order, and validated by us. Validation normally takes 1–2 working days in Saudi Arabia after we receive the correct transfer reference or proof of payment.

You may cancel a pending bank-transfer order before payment validation and before the service starts. If the transfer cannot be verified, the transfer details are missing or mismatched, or the payment is not received within the period shown at checkout or requested by us, we may request additional proof, delay approval, reject the transfer, or cancel the pending order.

Once a bank-transfer payment has been validated and the service has started or been delivered, refund eligibility will be assessed under the applicable service-specific rules in this Policy.

3. One-Time CV Review

For a one-time CV review, you may be eligible for a full refund where:

1. We fail to deliver the purchased result due to a technical fault on our side.
2. You cancel before the analysis starts and before you receive or download any output.
3. Applicable law gives you a right to cancel because you have not used, received, downloaded, or benefited from the digital service.

Once the analysis has started, or once you have received, viewed, downloaded, exported, or otherwise benefited from the improved CV, report, analysis, or recommendations, the payment is generally non-refundable, unless the result was not delivered due to our fault or applicable law requires otherwise.

4. Statutory Cancellation Period for Unused Digital Services

Where applicable under Saudi e-commerce rules, a consumer may cancel an electronic contract within seven (7) days if the consumer has not used, received, downloaded, or otherwise benefited from the service. Certain services may be excluded by law, including services prepared according to the consumer’s specifications or services that have already been performed or benefited from.

5. Delay in Delivery

If delivery or execution of the purchased service is delayed for more than fifteen (15) days from the contract date or the agreed delivery date due to our fault and not due to force majeure or information missing from you, you may request cancellation and refund of the amount paid for the undelivered service, subject to applicable law.

6. Subscriptions

You may cancel a monthly subscription at any time through the account page or in-app cancellation flow. Cancellation takes effect at the end of the current paid billing period, and no further charges will be made after cancellation is completed.

Subscription fees already paid for the current period are generally non-refundable once you have had access to, used, or benefited from the subscription during that period, unless applicable law requires otherwise or the renewal was accidental and promptly reported.

7. Accidental Renewals

If your subscription renews accidentally, contact us as soon as possible at support@cirah.amadtech.sa or through the application. We may refund the accidental renewal if the request is made within 3 days of the renewal date and you have not used or benefited from the subscription after renewal, unless applicable law requires otherwise.

8. Refund Method and Timing

Approved refunds will be returned to the original payment method where possible. Processing time may vary depending on the payment provider and bank, but typically takes 5–10 business days after refund approval.

For bank-transfer payments, approved refunds may be returned to the same originating bank account or another verified bank account approved by us. We may require proof of payment, order number, invoice/receipt number, bank name, account holder name, IBAN, or account verification before processing a refund.

9. Non-Refundable Cases

Unless applicable law requires otherwise, refunds will not apply where:

1. The service has been delivered and you have viewed, downloaded, exported, used, or benefited from the output.
2. The output was generated based on inaccurate, incomplete, misleading, or poor-quality information submitted by you.
3. The request is based only on dissatisfaction with a subjective style preference after the service has been delivered, provided the core service was delivered as described.
4. The service was misused, abused, or obtained in breach of the Terms & Conditions.
5. The refund request relates to third-party payment delays outside our control after we have approved and initiated the refund.

10. How to Request a Refund or Cancellation

You may request a refund or cancellation through the application or by emailing support@cirah.amadtech.sa. Please include:

• Your account email.
• Order or invoice number.
• Payment date and amount.
• For bank-transfer payments: transfer reference, proof of transfer, bank name, and IBAN/account details where needed for refund verification.
• Reason for the request.
• Any relevant screenshots or supporting information.

We will provide a reference number where applicable and respond within a reasonable period in accordance with applicable requirements.